Cancellations/Changes to Order
Local orders are western Montana and the southern half of Idaho. We can often deliver to these areas and save on shipping. Local orders are rewarded with a couple of discounts, depending on location. If interested, send us an email at Help@Alderspring.com.
How can I order?
Visit our online store to place an order!
How do I navigate the online store?
All product categories are listed on the left-hand side of the online store. Click on the category you’d like to browse, then scroll down to see products. Click on each product to view it and get a full description, then click the “Add to Cart” button if you’d like to make a purchase.
Why do you have an order minimum?
Our $100 cart minimum ensures that you have enough mass of beef to keep frozen during transit. We also give shipping breaks for larger orders.
Can I order if I am outside the continental US?
Yes, if you are from Alaska or Hawaii you can still order. Sorry, but we can’t ship to other countries.
How do I contact you about my order?
You can email us at Help@Alderspring.com if you have any questions. We want to take care of you! If you’d like to talk to us on the phone, shoot us an email for a good time to call you. We are real ranchers, doing real ranch work in remote areas and are not always available by phone, but we will call you as soon as we can.
Can I request a specific delivery date?
Unfortunately, we can’t deliver on an exact day because we only ship out on Mondays. We can, however, delay shipping your order. Just tell us in the comments section which Monday you’d like us to ship your order on! After the order ships, it should arrive between 2 and 4 business days.
I just placed my order online. How will I know the order was received?
You will receive an email confirmation as well as a shipping notification for each order placed online. The email confirmation should arrive within a few minutes, and if you don’t see it check your spam box for your email account. This email confirms receipt of your order and provides you with your order confirmation number. The ship notification will be sent out at the end of our shipping day on Mondays. This notification will give you a tracking number so you can check up on your order.
I ordered before midnight on Sunday, but my order wasn’t shipped this Monday. Why not?
Very rarely, we may be unable to ship an order for a number of reasons, including out of stock items, an incorrect shipping address, or a processing error on our part. It’s also possible that your order shipment has been delayed to ship on Tuesday instead of Monday. In that case, you will still receive your order on time. If you haven’t heard from us by Tuesday, send us an email at Help@Alderspring.com, and we’ll take care of you.
Cancellations/Changes to Order
Can I cancel my order?
Yes, you can. Please let us know as soon as possible, and no later than midnight on Sunday before Monday shipping. Just email us at Help@Alderspring.com!
Can I make changes to my order?
Yes. Just email us at Help@Alderspring.com. You can let us know your changes there, or ask that we give you a call back to help you.
I ordered earlier this week and want to order again before you ship. Can you combine my two orders one box to save on shipping?
Yes, we can! Just let us know in the comments of your second order that you ordered earlier. It would be great if you could include the order number of your earlier order! We’ll combine them and credit back the shipping savings to your credit card within a few days.
Do you have any coupons available?
Yes, we do! We have several coupons you can use to save on shipping (see Shipping FAQs). We also offer $5 off to new newsletter subscribers (Subscribe here). Newsletter subscribers also get to know about weekly coupons and deals on various cuts!
How can I redeem a coupon?
Just put the coupon in the coupon box at the shopping cart checkout. ***include screenshot of where people can add coupon codes** For the $5 off for returned packaging, paste your tracking number into the comments section of your order and we’ll give you a $5 refund when we process the order!
What is your substitution policy?
When ordering, you can let us know whether you’d prefer that we (1) replace out of stock items with a similar item, (2) leave the out of stock item out of the order and send you a refund for just that item, or (3) cancel the entire order and refund you for the entire order. Just let us know in the comments section of your order when you check out.
What is available?
You can browse the many cuts of beef we have available at our webstore! If something you want is out of stock, you can put it on your wish list.
What forms of payment do you accept?
We accept Visa and MasterCard.
Is my information confidential?
Absolutely. Our online store is completely secure, and your information is visible only to a handful of our employees. As an additional layer of security we do not store your credit card information, nor can you store your credit card information on your account at our online store. Additionally, no one at Alderspring will be able to view your credit card information when you place an order. If you wish to add products to your order via email, we will contact you to get authorization and credit card information to process the additional charges.
What sales tax will be added to my order?
The shopping cart will automatically add sales tax to all Idaho orders.
Is there any way that I can use a check or money order to pay?
Yes. Just contact us at Help@Alderspring.com, and we’ll get it figured out.
I have a question on my charges.
Just send us an email at Help@Alderspring.com
I need a copy of my receipt/invoice.
You should have received an electronic receipt to your email. If not, first check your spam folder. If you can’t find one, send us an email at Help@Alderspring.com, and we’ll take care of you.
When will my credit appear on my account?
We do refunds and credit adjustments on Tuesday after shipping day. It may take a few days for the refund to appear on your credit card account.
When will my credit card be charged?
Your card will show an obligation on your account to us immediately, and we will bill your card just before we ship.