Contact us here at Alderspring Ranch Grassfed Organic Beef
About Contacting Us:
We love to hear from people, but Alderspring Ranch is a real working ranch. We wear a lot of hats, and we're pretty busy people. When you call or contact us, you'll be actually reaching Glenn or Caryl, not a customer service representative. But because we are real people, and because we actually run a ranch as well as sell you beef, we aren't always hanging around the phone or checking our email. In other words, it may take a day or so to get back to you. But when we do get back to you, you don't have to worry about getting passed up the management chain to someone who can actually answer a question or make a decision. You'll be talking to Head Guy, or his sidekick (who may have to pass you up to the Head Guy, but she knows where he lives).
We used to post our phone number right here, but we had to take it off the website. The phone rings in the house, and we were getting calls at all hours of the day and night. We usually check email once or twice a day, and if you want to talk with us on the phone, just send us your phone number in an email, and we'll get back to you as soon as we can. Pick the best email from the list below to reach us:
I need to talk to you about my order. Send an email to this address if you need us to correct an address on an order you've placed, cancel or delay shipment on an order, or have a question about an order you have received.
And for those that want to send us something (something nice, please), here is an address for snail mail, which amazingly is delivered every day even in the Pahsimeroi: Glenn Elzinga, 7073 Custer Road, May, ID 83253.
About visiting: Lots of people ask if they can come see the ranch. Unfortunately, there are lots of you and only 2 of us (kids don't give good tours). This summer (2010) promises to be our busiest ever with two big projects: building a new house (our current quarters are temporary and very tight) and rebuilding much of the ranch infrastructure of barns, working corrals and shops at a new location farther from the Pahsimeroi River to avoid any contamination of this critical fish spawning stream. These are huge undertakings done one at a time; we're trying to do them all this summer before the snow falls.
Because of all these projects, this year really won't be a good year for people to visit! Our hope is that by the end of the summer, we will be far enough along that we can spare some time for some "Open Ranch" days. And our intent is that next year we will be better set up for visits.